Novatropes work by using strobe lights, rotation, and specially designed sculptures to "trick" the brain into seeing an optical illusion. Please check out our How It Works page for a detailed explanation. Note that sculptures do not work without a base.
We do allow returns and we have a 1 year warranty policy. To learn about warranty policies, please visit the Warranty and Refunds page for more information
Orders ship based on product availability. Most orders ship out between 3-5 business days. Shipping time within the US takes an additional 3-4 business days. International orders take longer and depend on the country.
Customs, Duties, Tarrifs, and VAT taxes are the responsibility of the customer to pay, and are not always shown at checkout so plan ahead. Private couriers like UPS, Fedex and DHL often charge hidden fees, but USPS so far has been the most reliable about not charging any surprise customs fees.
Yes, an email will be sent out with the receipt of purchase. Placed orders can not be changed after shipped from our workshop. To make a change immediately after placing an order, email us at support@novatropes.com
The best way to contact us is through the Contact page. You can also email us at support@novatropes.com
